Terms of Service

Last updated: March 2026

DRAFT - This document is a template for review by your solicitor before publication.

Welcome to Disco Well. These Terms of Service (Terms) govern your use of discowell.com (the Platform), operated by Disco Well Ltd (we, us, our), a company registered in England and Wales.

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. The Platform

Disco Well is a wellness practitioner marketplace that enables independent wellness practitioners (“Practitioners”) to advertise and offer services to individuals seeking wellness services (“Wellness Seekers”).

We act solely as an intermediary platform providing listing, discovery, messaging, and booking functionality.

Each booking for services is a direct contract between the Practitioner and the Wellness Seeker. Disco Well is not a party to any such contract.

Practitioners are independent third-party providers and are solely responsible for the services they offer. Disco Well does not provide, control, employ, endorse, or guarantee any Practitioner services.

Services available on the Platform are provided for general wellness purposes only and do not constitute medical advice, diagnosis, or treatment. Users should seek advice from a qualified medical professional where appropriate.

2. Eligibility

You must be at least 18 years old to use the Platform.

By using the Platform, you confirm that all information you provide is accurate, complete, and kept up to date.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out under your account.

We may suspend or terminate your account at our discretion if we reasonably believe that you:

  • Breach these Terms
  • Provide false or misleading information
  • Engage in fraudulent, unlawful, or harmful activity
  • Attempt to circumvent Platform fees or systems
  • Remain inactive for an extended period

4. Listings, Content & Bookings

Practitioners may create listings to offer services. All listings must:

  • Accurately describe the services offered
  • Clearly state pricing and any applicable cancellation terms
  • Comply with all applicable laws and regulations
  • Not make medical claims or guarantee outcomes

We may remove or modify listings that we reasonably believe breach these requirements.

Wellness Seekers may browse and book services via the Platform. By making a booking, you enter into a direct contractual relationship with the Practitioner.

We do not guarantee:

  • The availability of any Practitioner
  • The quality, safety, legality, or suitability of services
  • The accuracy of Practitioner listings or qualifications

While we may request verification documents (including qualifications, insurance, and identity documents), we do not guarantee their authenticity and are not responsible for any misrepresentation by Practitioners.

5. Payments & Subscriptions

Practitioner subscriptions:

  • Monthly: £16/month (first month free)
  • Yearly: £150/year
  • Subscriptions are processed via Stripe Checkout

Booking payments between Wellness Seekers and Practitioners are processed via Stripe.

Booking Payments and Service Fees

Booking payments are processed via Stripe.

Disco Well charges a service fee on bookings (currently 5% of the booking value). This fee is deducted from amounts payable to Practitioners unless otherwise stated.

Disco Well does not act as a merchant of record for Practitioner services and does not receive or hold funds paid by Wellness Seekers to Practitioners, except to the extent required to facilitate payment processing via Stripe.

All financial transactions relating to bookings are between the Practitioner and the Wellness Seeker.

Disco Well is not responsible for payment disputes between users, although we may, at our discretion, provide assistance in resolving disputes.

All prices are stated in GBP and include VAT where applicable.

6. Third-Party Services

The Platform uses the following third-party services:

We are not responsible for the practices of third-party services. We encourage you to review their terms and policies.

7. Cancellations & Refunds

Subscription cancellations:

Monthly subscriptions may be cancelled at any time. Access continues until the end of the billing period.

Yearly subscriptions run for the full term and are non-refundable unless required by law.

Booking cancellations:

Cancellation and refund policies are set by individual Practitioners and must be clearly stated on their listings prior to booking.

Disco Well is not responsible for issuing refunds for cancelled bookings.

In the event of disputes, we may assist in mediation at our discretion but are not obliged to do so.

8. Practitioner Obligations

Practitioners agree that they:

  • Hold and maintain appropriate qualifications and certifications
  • Maintain valid professional indemnity insurance where required
  • Provide accurate and up-to-date information about their services
  • Comply with all applicable laws and professional standards
  • Do not provide medical diagnoses, treatment plans, or instructions to discontinue medical care
  • Will respond to bookings and communications in a timely manner
  • Will deliver services as described in their listings

We reserve the right to suspend or remove any Practitioner or listing that we reasonably believe does not comply with these obligations.

9. Prohibited Conduct

You must not:

  • Use the Platform for unlawful purposes
  • Provide false, misleading, or defamatory information
  • Harass, abuse, or harm other users
  • Upload viruses or malicious code
  • Impersonate any person or entity
  • Scrape, copy, or reproduce Platform content without permission
  • Attempt to bypass Platform fees, systems, or booking flows
  • Use the Platform to sell goods, pharmaceuticals, or non-wellness-related services
  • Arrange or attempt to arrange services outside the Platform to avoid fees or Platform processes

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Platform is provided on an “as is” and “as available” basis
  • We do not guarantee uninterrupted, secure, or error-free operation
  • We are not liable for any loss or damage arising from your use of the Platform or any services booked through it
  • We are not responsible for the actions, omissions, or conduct of any Practitioner or Wellness Seeker

To the maximum extent permitted by law, our total liability arising out of or in connection with the Platform shall not exceed the total amount paid by you to Disco Well in the 12 months preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under English law.

10. Intellectual Property & User Content

All Platform content, branding, and design are owned by Disco Well Ltd or its licensors and are protected by applicable intellectual property laws.

By submitting content (including listings, text, images, and other materials), you grant Disco Well a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, display, and distribute such content for the purpose of operating, promoting, and improving the Platform.

You confirm that you own or have the necessary rights to any content you upload.

We may remove or modify user content at our discretion.

12. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Changes to These Terms

We may update these Terms from time to time.

Where changes are material, we will provide reasonable notice (for example via email or Platform notification).

Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

14. Suspension & Termination

We may suspend or terminate your access to the Platform at any time if we reasonably believe you have breached these Terms or where necessary to protect the Platform, users, or third parties.

We may also discontinue or modify the Platform at any time.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For any questions about these Terms:

Disco Well Ltd info@discowell.com

Registered in England and Wales.